In a project to enhance the company's customer relationship management (CRM) system, the business analyst needs to work with various stakeholders. The process owner is advocating for changes to certain workflows to improve efficiency. Which of the following best describes the role of the process owner in this scenario?
The stakeholder focused on managing day-to-day operations and staff within the process.
The stakeholder who manages the technical implementation of the new system features.
The stakeholder responsible for overseeing the entire process and accountable for its performance.
The stakeholder responsible for defining product features and roadmaps for external customers.
The process owner is responsible for overseeing the entire process and is accountable for its performance and improvement. In this scenario, the process owner wants to change workflows to enhance efficiency, which aligns with their role of ensuring the process meets organizational objectives. The product manager is responsible for defining product features and roadmaps for external customers, which doesn't match the process owner's focus on internal workflows. The process manager typically handles day-to-day operations and staff within the process but is not primarily accountable for the process's overall performance. The stakeholder managing technical implementations is usually an IT manager or technical lead, not the process owner.
Ask Bash
Bash is our AI bot, trained to help you pass your exam. AI Generated Content may display inaccurate information, always double-check anything important.
What are the key responsibilities of a process owner?
Open an interactive chat with Bash
How does a process owner differ from a process manager?
Open an interactive chat with Bash
What skills are essential for a process owner?
Open an interactive chat with Bash
CAPM
Business Analysis Frameworks
Your Score:
Report Issue
Bash, the Crucial Exams Chat Bot
AI Bot
Loading...
Loading...
Loading...
Project Management Package Join Premium for Full Access