Two key team members are in conflict over how to execute a critical task, leading to project delays. As the project manager, what is the best course of action to address the situation?
Facilitate a discussion between the team members to help them reach an agreement
Decide on the approach yourself and instruct the team to follow it
Escalate the issue to senior management to make a decision
Allow the team members to manage the conflict independently
The project manager should act as a facilitator to help the team members resolve their disagreement constructively. By encouraging open communication and guiding the discussion, the project manager helps the team reach a consensus, which minimizes delays and supports a collaborative environment. Making an authoritative decision may not address underlying issues and can negatively impact team morale. Escalating the issue to senior management is unnecessary at this stage and could undermine the project manager's authority. Ignoring the conflict allows the problem to persist, potentially causing further delays and harming team dynamics.
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What techniques can a project manager use to facilitate discussion among team members in conflict?
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Project Management Fundamentals and Core Concepts
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