Your team is executing a large software development project with multiple vendors providing components for integration. Your project's quality controls require periodic audits throughout the project lifecycle. During a recent audit, you discovered that one vendor's deliverables failed to meet specified requirements. What is the most appropriate next step according to standard quality management practices?
Verbally notify the vendor's project manager and request remediation
Issue a penalty to the vendor as specified in the contract terms for quality failures
Adjust the acceptance criteria to accommodate the current quality level of deliverables
Document the findings in a corrective action request and follow the escalation procedures outlined in the quality management plan
The correct answer is to document the findings in a corrective action request and follow the escalation procedures outlined in the Quality Management Plan (QMP). This approach follows proper quality management methodology by formally documenting the issue, which creates an auditable trail of quality problems. It also follows established escalation procedures, which maintains consistency in how quality issues are handled across the project.
Issuing a penalty immediately would be premature without following proper escalation procedures. Verbally notifying the vendor manager might seem efficient but bypasses formal documentation requirements essential for quality management. Adjusting acceptance criteria would compromise project quality standards rather than addressing the actual quality issue. Proper quality management requires following established processes for handling non-conformance issues, with formal documentation and adherence to the escalation procedures specified in the QMP.
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Predictive, Plan-Based Methodologies
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