A project manager has established team ground rules and communicated them to the team and external stakeholders. However, they notice that some team members consistently violate these rules. What is the most appropriate action for the project manager to take?
Publicly call out the team members who violated the rules during a team meeting
Escalate the issue to higher management for disciplinary action
Ignore the violations to avoid confrontation and maintain team harmony
Privately discuss the violations with the individual team members and reiterate the importance of adherence
When team members violate established ground rules, it is the project manager's responsibility to address and rectify the situation. The first step should be to privately discuss the violations with the individual team members to understand the reasons behind their behavior and reiterate the importance of adhering to the rules. If the violations persist, the project manager may need to involve the team in revisiting and potentially revising the ground rules to ensure buy-in and adherence. Ignoring the violations or immediately escalating the issue to higher management without addressing it with the team first can undermine the project manager's authority and damage team morale.
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Why is it important for a project manager to address rule violations privately?
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