A project manager has used a personality assessment tool to better understand their team members' communication preferences. The results indicate that one team member, who plays a critical role in the project, has a strong preference for direct, fact-based communication. However, this team member has been consistently providing vague and emotionally-charged responses during project meetings. What should the project manager do to address this situation and promote team performance?
Adjust their own communication style to be more vague and emotionally-charged to match the team member's current approach
Involve the HR department to address the team member's communication style as a performance issue
Replace the team member with someone whose communication style better aligns with their personality assessment results
Have a one-on-one conversation with the team member to understand the reasons behind their communication style and find a mutually agreeable approach
The correct answer is to have a one-on-one conversation with the team member to understand the reasons behind their communication style and find a mutually agreeable approach. While the personality assessment provides insights into the team member's preferences, it is essential for the project manager to recognize that actual behavior may differ from the assessment results. By openly discussing the situation with the team member, the project manager can gather more information about the factors influencing their communication style and work collaboratively to find a solution that meets both the team member's needs and the project's requirements. Adjusting the project manager's communication style alone may not address the underlying issues, and while involving HR or replacing the team member might be necessary in some cases, these should be considered last resorts after attempting to resolve the situation through direct communication and collaboration.
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