As a project manager in a manufacturing firm, you have just completed a project that automates certain production lines. After project implementation, the operational costs are reduced, but many employees are concerned about job security and overall morale is low. What is the most important next step to mitigate the negative impact on the organization?
Focus on communicating the financial benefits of automation to the senior management team only.
Organize meetings with employees to address their concerns, explaining the benefits of automation and the possibility of upskilling for newly created roles.
Delay the further implementation of the automation processes until the organizational morale improves.
Reduce the scope of the automation project to maintain more manual processes, thus preserving more jobs.
The correct step is to communicate with employees to understand their concerns and to explain the benefits of automation, including how they can be upskilled for new roles created by the automated processes. This helps to alleviate fears and improve morale. Reducing project scope or delaying implementation do not directly address the employees' concerns, nor does focusing solely on financial benefits relate to the emotional aspect of the organizational change.
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