During a major complex project involving multiple cross-functional teams, the project manager notices that one team seems to be withholding information during the sprint retrospectives. The project manager decides to hold a private meeting with that team to understand their concerns and provide support. What principle is the project instructions manager demonstrating in this situation?
The project manager is practicing micromanagement by directly intervening in the team's dynamics without their consent.
The project manager is embodying servant leadership by seeking to understand and support the team's needs in a one-on-one setting.
The project manager is demonstrating a traditional command-and-control approach by addressing the issue privately with the team.
The project manager is neglecting their responsibilities by not addressing the situation publicly with all involved stakeholders.
The correct answer highlights the servant leadership approach, which focuses on supporting and enabling teams to overcome obstacles and improve their performance. Servant leaders actively listen and create a trusting environment where team members feel comfortable sharing their challenges. They also offer assistance and encourage empowerment for continuous improvement. By holding a private meeting to understand the team's concerns, the project manager is demonstrating empathy, active listening, and providing support—key characteristics of a servant leader .
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