During a project, two team members have a disagreement over the design of a critical component. As the project manager, you notice that the conflict has escalated to personal attacks, affecting the work atmosphere and slowing down progress. Based on the team members' shared commitment to project success and their normally collaborative nature, what is the most effective initial approach to resolve this conflict?
Facilitate a mediation session between the two team members to guide them towards a mutually acceptable solution.
Assign them to separate parts of the project to minimize contact and avoid further confrontation.
Escalate the issue to higher management to allow for disciplinary action against both team members.
Remove one of the team members as the issue has devolved to personal attacks and is unlikely to be resolved.
When a conflict becomes personal, it often indicates that emotions are running high. It is essential to redirect the focus towards common goals and interests and away from personal differences. Facilitating a mediation session can help the parties express their concerns in a controlled environment, enabling them to understand each other's perspectives and work towards a resolution. This approach leverages their collaborative nature and shared commitment to re-establish common ground.
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