Your project is nearing the end of its design phase and one of the key team members, who is an expert in the project's technology, is transitioning out. To ensure continuity and knowledge transfer, what is the most effective way to handle the departure of this team member?
Organize a series of documented training sessions with the expert for the team to cover all relevant processes and answer any questions.
Encourage the team to have informal chats with the expert over coffee breaks to gather insights.
Have the expert create a detailed report of their technology contributions for the team to read after their departure.
Instruct team members to read the expert’s past email communications for insights into the technology.
Documenting and sharing the expert's knowledge is important for team continuity. By organizing training sessions, you ensure that the team receives the information needed to continue working effectively even after the team member's departure. Recorded sessions can be a useful reference for current and future team members. Informal chats and emails are less effective as they may not cover all necessary information thoroughly or may not be accessible to the entire team.
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