When performing a penetration test for an organization, what aspect of the SLA would BEST ensure that the expectations for the performance of the security testing are clearly defined and understood by both the service provider and the client?
Documenting the legal ramifications of a data breach
Detailing the financial penalties for non-performance
Providing an inventory of tools to be used in testing
Stating the required qualifications of the penetration testers
Outlining the security frameworks to learn for compliance
The correct answer is B: 'Setting clear metrics for service delivery'. SLAs should contain clear metrics for the expected service delivery, which in the context of a penetration test would include the methodologies to be used, the timeline for the delivery of results, and any other pertinent details that define what the client should expect from the service. Specific performance metrics make the agreement actionable and measurable, preventing misunderstandings and future disputes.
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