A company is about to enter into an agreement with a cloud service provider. Which of the following should the company primarily focus on to ensure timely and effective remediation of service interruptions?
Mean Time to Repair (MTTR)
Recovery Time Objective (RTO)
Annualized Loss Expectancy (ALE)
Reconnaissance
The Recovery Time Objective (RTO) specifies the target amount of time a service provider aims to restore a business process after a disruption and is therefore the primary focus when ensuring timely restoration of services as per the service-level agreement (SLA). Mean Time to Repair (MTTR) refers to the average time to repair a broken component, which, although important, is not specific to service-level targets for business processes. Annualized Loss Expectancy (ALE) is used in risk assessment and financial impact analysis, not in SLAs. Reconnaissance is related to information gathering, typical in security assessments like penetration testing, and is unrelated to SLAs.
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