A multimedia company is seeking a partnership with a data center to host its video streaming services. Which element should be included in their contractual agreement to ensure consistent uptime and quick load times for customers?
Engagement letter focusing on the strategic alignment of business objectives
The Service-Level Agreement details specific performance metrics such as uptime guarantees and load times which are essential for the seamless delivery of video streaming services. Elements such as confidentiality agreements, goals alignment, and data recovery plans are crucial but do not directly establish performance requirements for uptime and speed. Hence, including explicit performance metrics within an agreement is the best way to ensure consistent service quality for the company's customers.
Ask Bash
Bash is our AI bot, trained to help you pass your exam. AI Generated Content may display inaccurate information, always double-check anything important.
What is a Service-Level Agreement (SLA)?
Open an interactive chat with Bash
Why is uptime important for video streaming services?
Open an interactive chat with Bash
What are common performance metrics included in an SLA?