Your organization is looking to improve its incident response capabilities by implementing security automation. As the security manager, you need to decide which aspect of the incident response process would most benefit from automation. Given the goal to reduce response times and human error, which would be the most effective use of automation?
Automating the initial incident triage to categorize and prioritize incidents based on predefined rules and criteria.
Automating decision-making on how to handle every aspect of the incident response.
Automating the entire post-incident report generation without human review.
Automating communication with the media regarding details of the incident.
Automating the initial incident triage process allows incidents to be quickly categorized and prioritized based on predefined criteria, such as source, type, and severity. This rapid classification helps to ensure that higher severity incidents are dealt with promptly and reduces the manual effort needed by the incident response team, allowing them to focus on responding to incidents rather than initial data gathering and assessment. On the other hand, fully automating the decision-making process on how to handle an incident could be risky, as it may require human judgment and context that cannot be replicated by automation processes. Similarly, generating the post-incident report is important but does not critically impact response time. Finally, automated communication with the media would not be appropriate as it requires careful crafting by someone with PR expertise to manage potential reputational damage.
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What is incident triage in the context of incident response?
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How do predefined rules and criteria improve the incident response process?
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Why is it risky to fully automate decision-making in incident response?